Terms & Conditions
Please read through these terms and conditions carefully before placing an order. By using this website and/or placing an order you agree to be bound by these terms and conditions
We take all reasonable measures to ensure that details, descriptions of products given on this website are as accurate as possible but there may be variations between these and the products themselves. We reserve the right to refuse orders where product information has been mis-published, including price.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All goods are subject to availability. In the unlikely event that a product you have ordered becomes out of stock or is not readily available which may delay fulfilling of your order, we will notify you as soon as possible by email and provide an estimated time for dispatch.You are entitled to choose either to wait until the item arrives back in stock, or to cancel your order.
The display of any item on our website is not an offer to sell and we shall be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.
Images, illustrations or any other information submitted or contained on this website, catalogues or other advertising matter shall not be deemed to form part of the contract.They are for general information and guidance only.
All information, data and materials presented on this website, including names, logos, images, designs, prices as well as the colour scheme and the layout of the website, are subject to copyright, trade mark rights, database rights and/or intellectual property rights.In consideration of our agreeing to your use of this website, you acknowledge that the ownership in any intellectual rights in this website belongs to us.
Accordingly, no part of this website may be used, transferred, copied or reproduced in whole or in part in any manner other than for the purpose of utilizing this website meaning that you may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content.
Any typographical, clerical or other error or omission in any literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.
If you change your mind with your purchase, you can return it to us within 14 days of receipt. Please email us first at jemheads@gmail.com. Where free shipping was given or underpaid , we will deduct the amount of our original postage and packaging costs and issue you with a CREDIT NOTE for the reminder . Where a piece is out of stock we will refund to the Card or paypal account used for the original order payment.
Please note that Earrings and Hair Accessories (Fascinators, Hair Flowers, Clips etc) cannot be returned (for health hygiene reasons). Please bear this in mind before you place an order.
Unwanted items must be returned immediately, unworn and unused in their original condition. We reserve the right to refuse return of items that are not in their original condition.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a tracked courier service that insures you for the value of the goods.The cost of returning an item is your responsibility. We cannot refund for an item not received. We will not be held responsible for goods lost in the post when being returned where you have used a non tracked carrier.
Remember to retain the tracking number or Post Office receipt until you receive a credit, a refund or replacement.
POSTAGE TIME
Postage times are only used as a guide , custom made pieces will take longer as they have to be made and there maybe a waiting time which is longer over the summer .
This agreement shall be governed by and construed in accordance with the laws of Ireland, and the parties hereby submit to the exclusive jurisdiction of the Irish courts.